Services

Professional Services
Email solutions
Email solutions
Exchange 2016: 
Implemented by Teletrade, Exchange is Microsoft’s leading mail server solutions platform for SMBs and enterprises. With a whole new range of technologies, features, and services, Microsoft Exchange Server 2016 enables people and organizations to level up their communication into a full-fledged collaborative focus.

Office 365:
Stable since 2015, Office 365 has gradually emerged as the cloud replacement for Microsoft Exchange, providing users with a familiar, top-of-the-line set of productivity tools ranging from business-class email and instant messaging to shared calendars and video conferencing.

Virtualization
Virtualization
Hyper-V:
Built on Hyper-V, Microsoft virtualization solutions boost IT agility and flexibility across on-premises and cloud resources. With faster application deployment and maintenance, Microsoft virtualization solutions help reduce costs by consolidating more workloads on fewer servers.

VMware:
Virtualization is at the heart of VMware’s “one cloud, any application, any device” architecture. To help customers become more responsive and profitable, VMware virtualizes everything from data center to the cloud to mobile devices. It is the single most effective way to reduce IT expenses while bolstering efficiency and agility – not just for large enterprises, but for small and midsize businesses too.

Citrix:
With its wide range of networking, virtualization and cloud computing products, Citrix facilitates business mobility for enterprises and medium businesses through the secure delivery of data and applications to any device/network. Citrix is leading the transition to a software-defined workplace, uniting mobility management, virtualization and SaaS solutions to enable mobile workstyles.

Antivirus
Antivirus
Sophos:
Sophos’ revolutionary Security Heartbeat™ enables your endpoint protection and firewall to communicate smoothly with each other. Powered by a full line of network, endpoint and server data security solutions optimized for business users with the help of worldwide technology partners, Sophos insures advanced attacks are more controlled than ever before. 

Kaspersky:
Fueled by Kaspersky Lab’s ongoing commitment to working with premier software and hardware vendors in order to provide the best possible security solutions, Kaspersky Anti-Virus delivers essential protection against all types of malware. By acting as the backbone of your PC’s defenses, this anti-virus is the key to safeguarding your data against the latest viruses, spyware, worms and more.

ESET:
With its distinctive approach to digital security and unique antivirus technology that offers effective cutting-edge solutions for Mac, MS and Linux machines, ESET’s award-winning NOD32® Antivirus technology is updated daily to keep you secure.
Unified Threat Management
Unified Threat Management
Cyberoam:
Cyberoam offers comprehensive network, application, web and email security through secure remote access and data leakage prevention. Cyberoam’s centralized management enables organizations to implement high levels of security with visibility across global locations.

With Layer 8 Identity-based policies, Cyberoam delivers strong protection while retaining business flexibility based on work profiles. By providing comprehensive security over a single appliance, it minimizes capital and operational expense and simplifies security implementation.
 
According to Chief Executive Officer for Sophos Kris Hagerman, Cyberoam and Sophos create a winning combination at the right time, in the right product markets and in all the right geographies. Teletrade provides this joint service to guarantee network security, centralized management, logging and most importantly reporting.
IT Documentation
In an increasingly complex computing environment, precise and up-to-date knowledge about the actual state of the network environment is becoming a prerequisite for corporate decisions. A comprehensive IT documentation constitutes the backbone of all processes, decisions and planning related to your computing environment. Maintaining proper IT documentation, however, can be very time-consuming, which is the reason why many companies shy away from the effort that goes into pursuing their IT documentation tasks with the right intensity and sustainability attributes. 

The Teletrade software solution has always been up for the challenge, providing a variety of solutions that aim to create a perfect IT documentation for your enterprise and update it permanently. In practice, IT documentation is subdivided into two parts: process documentation and systems documentation. By trusting Teletrade, you can surely avoid the staff expenditure otherwise required for manual IT documentation, especially when it comes to systems documentation.
Backup Service
Backup Service
NAS:
Network-attached storage (NAS) systems are networked appliances that contain one or more storage drives, often arranged into logical, redundant storage containers or RAID. The key advantage of NAS is its ability to provide multiple clients on the network with access to the same files.

Server:
A server consists of a computer or device that manages network resources. The server is responsible for backing up and restoring files, folders, databases and hard drives on a network in order to prevent the loss of data in the event of a hard drive failure, user error, disaster or accident.

Cloud:

Cloud storage is the process by which data is remotely maintained, managed and backed up on multiple virtual servers and ultimately made available to users over the Internet. Rooted in highly virtualized infrastructure, cloud storage is responsible for keeping your data available and accessible anytime, anywhere, while not necessarily being locally present in your own premises.

Tape:
Tape backup remains a vital part of the IT data protection infrastructure today, providing users with the ability to periodically copy designated data from its storage device to a tape cartridge device to insure that it won’t be lost following a hard disk crash or any failure of the same type.

Disaster Recovery:
An IT disaster recovery plan is the all-inclusive documentation of strategic actions/measures that should be adopted following a catastrophic event, be it natural or human-induced. It practically involves a set of policies and procedures that enable the maintenance and recovery of vital technology infrastructure and systems after a disaster.
Service Level Agreements
Backup task force
Backup task force
Our backup task force members fulfill the scheduling of different jobs on a daily, weekly, monthly or yearly basis, while insuring that the backup is operational and being tested regularly for recovery purposes. Any failure is reported immediately in order to be solved effectively and restarted on a daily basis.
Outsourcing
Teletrade service center provides on demand technical outsourcing as an option to its managed IT services, whereby a technician or engineer is dispatched to the client premises to fulfill assigned duties and abide by a pre-approved attendance schedule.
Preventive Maintenance
Prevention is better than cure. Clients can include a preventive maintenance clause in their service level agreement, and become entitled to receive pre-scheduled technical visits to ensure that problems can be foreseen and cost effectively prevented.
Response Time
The advanced operational structure at our service center allows for the setting of response time limits according to which the clients can expect to receive their on call support. The response times can vary between two business days up to four hours (ideal for critical operations such as health care facilities).
HP Extension Warranty
Our HP warranty extends over servers, PCs, notebooks, tablets, screens, printers and accessories among others.
In-Stock Availability
Teletrade Service Center stocks high levels of spare parts in a tailored fashion to ensure repairs are done in a rapid and effective fashion whereby the field technician or engineer can get to the problematic site with parts in hand. Our stock encompasses a wide variety of servers, networking, printers, archiving scanners, UPS, DVRs, HDDs among others. All products and critical hardware needs are available 24/7 all year round.
Remote Support
This option helps our clients maintain uptime by having their technical needs addressed and solved immediately by our remote support technicians.
In workshop IT repairs
In workshop IT repairs
In workshop IT repairs
A wide front desk will receive you in Bsalim for all your walk-in repairs. Our rich infrastructure is fully equipped to cater to all types of technology repairs, including smartphones and tablets, notebooks, desktops, printers and copiers and power systems among others.
On-site Services
On-site Services
Our on-site services cover IT System Repairs and Installation, Telecom System Repairs and Installation, Security System Repairs and Installation, Cabling infrastructure and office equipment.

Get an honest assessment of your needs and a quality solution. Pay for the support you need at an hourly rate, depending on the problem at hand and whether a junior or senior certified technician is dispatched to your location.

For companies that require fast response time, we also offer same-business-day on-call support 24/7 with up to 4 hours response time. 
Teletrade Service Center 2020 © sitemap